Support

Last updated: August 17, 2026

Something not working, or a question about your subscription? Email junaid.mohammed777@yahoo.com and a person will reply — usually within 1–2 business days. You can also write from inside the app (Settings → Help and feedback), which lets us reply straight to your phone.

Reminders aren't arriving

Reminders are scheduled by your phone's operating system, so the usual causes are on the device:

• Check notifications are allowed: iOS — Settings → Sipster → Notifications; Android — Settings → Apps → Water Tracker: Sipster → Notifications.
• Turn off battery optimisation for Sipster (Android — Settings → Apps → Sipster → Battery → Unrestricted). Aggressive power saving on some phones silently delays notifications.
• Check Do Not Disturb, Focus modes and Sleep schedules — a reminder inside a Focus window is held back by the system.
• Don't force-quit the app by swiping it away; on iOS that can stop pending notifications from being delivered.
• Open Sipster once after restarting your phone, so reminders are rescheduled.

I bought Pro but the app still shows ads

• Open Settings → Restore purchases. That re-checks your receipt with the store.
• Make sure you are signed in to the same App Store or Google Play account you bought it with.
• Give it a minute and reopen the app — the store sometimes takes a moment to confirm a fresh purchase.
• Still stuck? Email us with the store you bought from and the approximate date, and we will look it up.

How do I cancel, or get a refund?

Subscriptions are billed by Apple or Google, so cancellation and refunds go through them:

• iOS: Settings → your name → Subscriptions → Sipster → Cancel Subscription. Refunds: reportaproblem.apple.com
• Android: Play Store → Payments and subscriptions → Subscriptions → Sipster → Cancel. Refunds: Google Play support.

Cancelling keeps Pro until the end of the period you have already paid for, then the app returns to the free version with all your data intact. Deleting the app does not cancel a subscription.

Will I lose my history if I stop paying?

No. Nothing you have logged is ever deleted because a subscription ended. The free version shows the last 30 days; your older entries are still on the device and reappear in full if you subscribe again.

Can I move my data to a new phone?

Your logs live on the device, so a phone-to-phone transfer depends on your own device backup (iCloud or Google backup) restoring the app's data. There is no cloud copy of your intake on our side. If your history matters to you, use the CSV export in Pro to keep your own copy. Signing in carries your purchase and your support conversation to a new phone — not your logs.

How do I export my data?

Sipster Pro includes CSV export of every entry you have ever logged — open Settings and choose the export option, then share or save the file wherever you like.

The daily goal looks wrong for me

You can set your goal by hand in Settings. Sipster's suggestion is a general starting point, not medical guidance — the right intake depends on your body, activity, climate and health, and a professional is the right person to ask about your own target.

Why does coffee count differently from water?

Each drink type carries a hydration factor, so a mug of coffee does not count the same as a glass of water. Pro lets you create your own drink types with their own factors.

How do I delete my data?

See the data deletion page for every route — uninstalling, deleting your account in the app, or asking us by email.

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